Understanding the userflow
The complexity of shipping can be cumbersome, tedious and in certain cases archaic. Our goal was to simplify the process of shipping as well as introduce easy international shipments.
From large scale shippers, preparing and shipping thousands of packages a day to individuals shipping a few parcels a week, our interview process was thorough to understand the core pain points for clients and address these concerns.
From the beginning, we started introducing new techniques of creating interactive mockups as well as early deliverables to better understand the required technologies and workflow.
We used both Personas and Stories to achieve maximum coverage of all use cases. Together we were able to identify edge cases and provide the best experience across the board between high volume and low volume clients.